Just had my 2015 chevy Silverado fixed here /hit a tire from a blowout on semi truck and all I can say is wow they did an amazing job. Way cheaper then the chevy dealer wanted and done fast too. Will definitely keep coming here for future repairs if ever needed ,especially with the friendly staff and honest good people.
Wont go nowhere else
Ermin, Des Moines, IA
5 stars for my experience with Jacobsen.
We had an unfortunate, minor accident (aren't they all unfortunate? And this one wasn't my fault :) ) I called Jacobsen on a Monday afternoon and took my car right over for an estimate (they don't take appointments for estimates, just drop in during business hours). Ashley took pictures of the damage, gathered my info, & worked up the estimate. I had a few questions, and she expertly answered the ones she could and got someone else to answer the ones she didn't know.
So far, you may be thinking "that's all well and good, but what sets Jacobsen apart?" I'm so glad you asked! Here's how they earned their 5 stars:
They gave me an at home fix option. I mean, they talked me through how I could repair the damage myself at home and what I'd need to do so! Common people, that's service!
Thinking about the future resale of my car, I opted to have them do the repair. And here's the other 5 star kicker: they squeezed my repair in the following day! This was during a New Years week, and they were closed Thursday and Friday, thus super busy earlier that week!
Disclaimer on the next day service: my repair did not require them to order any parts. Next day wouldn't have been possible if my car needed parts.
After all this, my repair was done by the time it was promised, and the bill matched the estimate.
I hope that we don't need Jacobsen again, but if/when we do, I'll be headed back without hesitation.
Amy, West Des Moines, IA
Expedited superior service, quickest estimate received and rightfully so. I would recommend and put full trust into Jacobsen Auto Body, thanks to Ashley for the great experience!
Raelle, West Des Moines, IA
“My car got totaled by the insurance company and I was totally lost! I had no idea what to do, but Jacobsen’s told me what to expect and how to be prepared to work with the insurance company and make sure I was treated fairly. When I had a small fender bender with my new car, I had no doubt where to go!”
Tim, Winterset, IA
“Someone hit my car in a parking lot and all I had was collision insurance. Jacobsen’s estimator worked with me to help me find a used bumper the same color as my car so I didn’t have to pay for a new one and the paint. I had just lost my job and they were the only shop that took the time to help me out.”
Paul, Winsor Heights, IA
“My car was towed into Jacobsen Auto Body and as soon as I got there, they went out of their way to help me contact the insurance company, get me into a rental car and on my way."
April, West Des Moines IA
"I hit a deer and did a considerable amount of damage to my one ton dually. Jacobsen Autobody worked with my insurance company to get the rental car right away and my truck was fixed right. I could not ask for better service!"
Ron, Norwalk IA
"I have been doing business with Jacobsen Autobody for 20 years and the work and service is ALWAYS EXCELLENT. They are very reliable and everything is done to my COMPLETE satisfaction."
Gary, Ankeny IA